Senior Sales Manager (Hotel Sales) - Maryland

Why We Need Your Talents:

Live! Hotel is Anne Arundel County’s only AAA four-diamond rated hotel with 310 guestrooms, including 52 suites. If you enjoy a fun, fast-paced work environment then this would be a great fit.

The purpose of this role is to plan, solicit, and sign group business to meet/exceed revenue/profit goals and manage customer relationships to ensure that all revenue and marketing opportunities are realized. The incumbent is responsible for driving customer loyalty by delivering service and sales excellence throughout each customer's experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent business development, strategy, and selling skills, strong communication skills, and a detailed understanding of hotel operations, food and beverage, and planning. This position’s main responsibility will be to find and contract new business relationships. This position reports to the Director of Sales.

Where You'll Make an Impact:

This position is responsible for developing and maintaining an account base. This person must be skilled in maintaining these accounts through sales action plans, specific documentation in Delphi, and clear and concise correspondence. This person will be an established hunter.

This position will also serve as a leader within the Hotel Sales Team. To maintain a positive guest and team member experience, your work habits should always meet and strive to exceed sales team standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

SPECIFIC DUTIES AND RESPONSIBILITIES 

• Develop and maintain an account base, as designated by Sales Leadership, to achieve revenue goals through proactive sales, prompt response to all inquiries and correspondence from clients, prospects, and lead referrals and follow-up on assigned sales leads
• Assisting the Director of Sales in implementing a sales action plan for the development of the designated market segments with or without food and beverage which includes Prospecting calls, outside sales calls, performing site tours, related sales trips, trade show planning, and participation and entertainment.
• Execute sales calls, trade shows, and sales trips as designated. Driving and travel will be required.

• Maintain accurate, legible records and files to ensure quality service and ensure repeat business

 DEPARTMENTAL SUPPORT 

• This position is an Independent Contributor who will work closely with the Director of Sales and act as an additional resource for the Sales Managers for guidance and brainstorming.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested

Skills to Help You Succeed:

• Proven business development success
• Proven business development success
• Strong sales, negotiation, and closing skills
• Tenacity and curiosity
• Excellent cold calling & prospecting skills
• Excellent time management, self-motivation
• Relationship building/networking skills
• Excellent communication, presentation, guest relations, and organizational skills
• Exemplary customer service skills
• A drive for results

Must-Haves:

• Education: A four-year college degree or equivalent education/experience.  
• Experience: Minimum of five years of hotel group/conference sales experience.
• Requirements:
• Exceptional prospecting and negotiation skills
• Experience/account knowledge of the Mid-Atlantic Region preferred.
• Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events
• Knowledge of Delphi FDC preferred
• Professional written correspondence skills
• Must be able to obtain and maintain an appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency.

Physical Requirements:

• Lifting up to 20 lbs.
• Pushing/Pull 20 lbs.  
• Carry up to 20 lbs.
• Infrequent Bending/kneeling
• Frequent Walking
• Frequent Standing
• Frequent Sitting
• Climbing steps
• Able to communicate with supervisors, co-workers and guests.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.