Job Summary:
The Sales Coordinator provides support to the hotel's sales team by managing administrative tasks, coordinating client communication, and ensuring smooth day-to-day operations. This role helps maximize efficiency within the sales department and contributes to the hotel's overall revenue goals.
Key Responsibilities:
Assist the sales team with administrative duties, including preparing contracts, proposals, and correspondence.
Maintain and update client databases, sales records, and reports.
Coordinate and schedule meetings, site visits, and client appointments.
Manage incoming inquiries, distribute leads, and follow up with clients as needed.
Prepare and organize sales-related documents such as banquet event orders (BEOs), group resumes, and rooming lists.
Assist in planning and executing sales events, trade shows, and familiarization (FAM) trips.
Track and report on sales performance metrics and revenue targets.
Handle general office duties such as ordering supplies, managing files, and processing invoices.
Communicate with internal departments to ensure seamless execution of group bookings and events.
Support marketing initiatives, including social media updates and promotional materials.
Qualifications & Skills:
High school diploma or equivalent required; associate or bachelor's degree in business, hospitality, or related field preferred.
Previous experience in sales support, administrative roles, or hospitality industry preferred.
Strong organizational and multitasking skills with attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM or sales software.
Excellent communication skills, both written and verbal.
Ability to work independently and collaboratively in a fast-paced environment.
Customer service-oriented mindset with a professional demeanor.
Work Environment:
Office-based role with occasional interaction in hotel event spaces.
Some flexibility may be required for evening or weekend events.