Rooms Division Director

Company Description

Ennismore, with its luxury brand SLS Hotels, is currently undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.  

Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

Strategically lead the Rooms Division operation, ensuring flawless, efficient service aligned with the luxury standards of the SLS brand. This role is responsible for overseeing all aspects of the guest experience—from arrival to departure—while effectively coordinating the departmental teams and collaborating with key hotel areas to ensure a seamless operation.

Key Responsibilities:

• Oversee daily operations of Front Desk, Concierge, Housekeeping, Security, Spa, Laundry, and Public Areas.
• Ensure a seamless, efficient, and personalized guest experience from check-in to check-out.
• Implement and enforce operational processes and protocols that uphold service excellence.
• Evaluate and respond to guest feedback, resolving issues promptly and maintaining high satisfaction levels.
• Develop and execute strategic plans aligned with the hotel’s overall goals and business vision.
• Create and manage the division’s budgets, efficiently allocating resources to meet operational and financial targets.
• Analyze and report key performance indicators (KPIs) such as occupancy, productivity, guest satisfaction, and staff turnover.
• Actively participate in internal and external audits (Forbes, LQA, AAA), ensuring compliance with brand and regulatory standards.
• Collaborate with other department heads to ensure alignment of hotel-wide strategies.
• Monitor and guide team performance through coaching, feedback, and structured development plans.
• Foster a culture of continuous learning and professional growth within the division.
• Manage the division’s organizational structure, shift planning, and operational staffing needs.
• Enforce disciplinary actions fairly and in accordance with labor laws and internal policies.
• Ensure full compliance with hygiene, health & safety, and civil protection standards (NOM, Distintivo H, etc.).
• Oversee the maintenance of furniture, linens, room equipment, and public area facilities.
• Uphold and ensure compliance with internal policies, brand standards, and operational procedures.
• Carry out additional responsibilities as assigned by General Management.
• Participate in strategic meetings, operational committees, and internal training initiatives.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism Business Administration, or a related field.
• 5 to 7 years of experience in senior management roles within the Rooms Division or equivalent.
• Proven experience leading large teams and managing multiple operational departments.
• Prior experience in large-scale all-inclusive resorts (300+ rooms) is highly desirable.
• Budget management, KPI tracking, and operational financial analysis.
• Familiarity with international quality and service standards (Forbes, AAA, LQA).
• Knowledge of tourism regulations, NOM standards, and audit procedures.
• Fluent Spanish and English (required).

Additional Information

• The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but to creating a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is deeply passionate about crafting exceptional hospitality experiences and exploring new destinations with every opportunity.
• A competitive package and plenty of opportunities for growth and development.