Director of Revenue Management

Company Description

Ennismore, with its luxury brand SLS Hotels, has developed a magnificent all-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico: SLS Playa Mujeres Cancún, All-Inclusive Collection.

Our all-inclusive resort features 498 luxurious rooms, along with an impressive selection of 18 restaurants and a rejuvenating spa. Perfect for both adults seeking a getaway and families looking for connection and adventure, this hotel brings a world of extraordinary experiences to Cancún, offering a wide range of services and activities tailored to travelers of all ages.

This project is not for the faint of heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make a mark as we expand in Mexico, build an exciting hotel with so much to offer, and collaborate with some of the brightest and most talented professionals in luxury lifestyle and hospitality, this could be the perfect opportunity for you.

Job Description

Lead the comprehensive Revenue Management strategy for SLS Playa Mujeres, maximizing overall revenue, profitability, and commercial performance.

The Director of Revenue Management will be responsible for defining, coordinating, and executing pricing, distribution, and inventory strategies to optimize all business opportunities across short-, mid-, and long-term horizons.

This role plays a key part in strategic decision-making alongside the General Manager and Executive Committee, ensuring full alignment with the luxury lifestyle standards of SLS and Ennismore.

Key Responsibilities

• Develop and implement a holistic Revenue Management strategy to maximize RevPAR, ADR, occupancy, and total revenue per guest (TRevPAR).
• Analyze demand patterns, consumer behavior, and market trends to anticipate opportunities and mitigate risks.
• Oversee rate and inventory management across all distribution channels (direct, OTA, GDS, DMCs, tour operators, agencies, and corporate).
• Develop and monitor key performance indicators (KPIs) such as forecast accuracy, pick-up pace, segmentation, and variance analysis.
• Lead the forecasting and annual budgeting processes, ensuring accuracy and alignment with financial and business goals.
• Collaborate closely with Sales, Marketing, E-commerce, and Reservations teams to ensure a unified commercial strategy that drives profitability.
• Optimize the business mix and market segmentation to maximize each segment’s contribution.
• Ensure effective utilization and optimization of Revenue Management and distribution systems (RMS, CRS, PMS, Channel Managers, BI tools, etc.).
• Conduct competitive benchmarking and market trend analysis to maintain a strong position within the luxury segment.
• Participate in executive and strategic meetings with the General Manager, providing insights, analysis, and actionable recommendations.
• Foster a culture of data-driven decision-making, innovation, and continuous improvement within the Revenue team.
• Maintain close communication with the Ennismore Corporate Revenue Team to ensure alignment with global strategies and brand policies

Qualifications

• Bachelor’s degree in Hospitality Management, Finance, Economics, Tourism, or a related field (MBA or Master’s degree preferred).
• Minimum of 5 years of experience in a senior Revenue Management leadership role within luxury or all-inclusive resorts.
• Proven expertise in strategic pricing, distribution management, and revenue optimization.
• Proficiency in leading Revenue Management systems and tools (Duetto, IDeaS, SynXis, Opera, TravelClick, etc.).
• Strong analytical, financial, and strategic thinking skills with the ability to translate complex data into actionable strategies.
• Deep understanding of the luxury hospitality market, guest behavior, and global industry trends.
• Advanced proficiency in English (oral and written); French or another language is a plus.
• Excellent leadership and communication abilities with experience managing cross-functional teams.
• Results-oriented, innovative, and highly focused on operational excellence and guest experience.

Additional Information

• The opportunity to join an innovative, fast-growing international group, committed not only to building new hotels but also to creating a global brand.

• The chance to challenge the norm and work in an environment that is both creative and rewarding.

• Becoming part of a team that is passionate about delivering exceptional hospitality experiences and exploring new locations with every opportunity.

• A competitive package and plenty of opportunities for growth and development.