Rooms Controller

Scope of Position

The Rooms Controller will work in partnership with Front Desk and Revenue Management with a focus on managing the hotels room inventory to maximize revenue pertaining to guestrooms. The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping, and the Front office.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Two (2) years experience in a Hotel or Resort Front Desk position.
• Possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Able to handle a multitude of tasks in an intense, ever-changing environment.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests and members.

Responsibilities

• Approach all encounters with guests, employees, and members in a professional and personalized manner.
• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities.
• Block VIPs and Marriott Bonvoy members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades.
• Manage Out of Order and Out of Service rooms inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
• Ensure inventory in the Property Management System (Opera) is in balance and take corrective action in the event of variances.
• Actively participate in daily briefings and meetings.
• Perform any other reasonable duties as required by management.

Education

• Degree in Hospitality related major preferred, but not required.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard on a daily basis.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.