Room Inspector

Essential Functions

• Room Inspection & Quality Control
  • Conduct thorough inspections of guest rooms to verify cleanliness, proper organization, and adherence to hotel standards using inspection from.
  • Check that furniture, lighting, appliances, and plumbing are in working order.
  • Ensure that linens, towels, and guest amenities are clean and stocked appropriately.
  • Verify that room decor and setup meet hotel branding and presentation standards.
  • Update the housekeeping team and front desk about room status in real time.
  • Report any guest complaints or concerns regarding room conditions.
  • If a room should fail inspection, inform Housekeeping Supervisor and place the room back in Dirty status with relevant comments.  Work collaboratively with housekeeping staff to address deficiencies quickly.
• Maintenance & Repair Reporting
  • Identify and document repair and maintenance issues, such as leaks, broken fixtures, excessive ware, or other mechanical problems.
  • Submit work order through HotSOS and determine if it would prevent the use of the room in question.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Minibar Inspection & Restocking
  • Start with from Due Out rooms
  • Check minibars for missing, expired, or damaged items.
  • Replenish minibar stock according to hotel inventory policies.
  • Report any inventory discrepancies or guest consumption to the front desk for accurate billing.
  • Maintain accurate inventory of minibar storage room.  Maintain cleanliness and organization of the storage room; remove trash, wipe down shelves/counters.
• Obtain a list of expected departure times, late check-outs, early check-ins, and any other relevant information from AM supervisor.  Prioritize rooms based on this information so the arrivals that need to be rushed are prioritized.
• At 3pm, recheck availability of all rooms previously in dirty status.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain positive guest relations.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of any assigned keys and radios.

• Ensure that nothing is stored in an inappropriate location.
• Transport any Room Service trays/items in guest hallways to service elevator landings.
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.
• Check for:
  • Check under furniture for debris and remove if present.
  • Inspect the condition of all furniture for tears, rips and stains and report damages to Supervisor.
  • Woodwork has been dusted and polished
  • Pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents are free from dust.
  • All dust, debris and foreign particles were removed from upholstered furniture, including crevices and under cushions.
  • All lamps, light fixtures and light switches were cleaned and are in proper working condition.
  • There is no dust, spots and smears on windows, frames and ledges; wash windows as assigned.
  • Dust, grease and smears removed from house/public phones and repositioned properly.
  • Drapes are free from dust and positioned correctly.
  • Where present, inspect condition of planters and plants; remove debris, polish planters.
  • Doors and door frames are free from dust, dirt, marks and fingerprints.
  • Baseboards, ledges and corners are free from stains, scuff marks, and dust.
  • All brass/metal surfaces are polished.
  • Trash containers are emptied.
  • Make sure that bathrooms are spotless, with all amenities stocked and in perfect condition.
  • Inspect all closets and doors to ensure the proper amenities, position, and condition.
  • Ensure each room has a Krave Tablet, Dyson appliances, and Path water.

Other Duties

• All Colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.   Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Comply with the hotels attendance policies.
• Comply with hotel grooming standards for both uniformed and non-uniformed colleagues.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel
• Navigates each shift fluidly and freely performs duties outside of assigned classification.

Working Conditions & Physical Requirements

Qualifications