Room Attendant

The Room Attendant ensures a spotless, comfortable stay for every guest. You’ll clean and refresh guestrooms to brand standards, restock amenities, report maintenance issues, and deliver friendly, efficient service with pride in every detail.

Key Responsibilities

• Guestroom Care: Clean, sanitize, and reset rooms (beds, bathrooms, floors, surfaces, balconies/kitchenettes where applicable) per SOP and inspection standards.

• Linen & Amenities: Replace linens/terry; restock amenities, coffee/tea, and collateral; follow par levels and sustainability guidelines.

• Maintenance Reporting: Identify and report defects (HVAC, plumbing, electrical, furniture) via radio/CMMS; tag rooms out-of-service when needed.

• Safety & Compliance: Use chemicals/equipment safely; follow PPE, OSHA, SDS, privacy, and key-control policies.

• Cart & Storage: Keep carts stocked and organized; maintain clean closets/back-of-house areas; minimize waste and breakage.

• Public Areas (as assigned): Support hallway/lobby touch-ups to ensure consistent cleanliness.

• Service Mindset: Greet guests warmly, respond to requests, and escalate concerns to leadership.

• Documentation: Complete daily room credits, checklists, and lost & found procedures accurately and on time.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• Housekeeping or cleaning experience preferred (will train reliable candidates).

• Ability to follow written/verbal instructions and standard operating procedures.

• Detail-oriented, organized, dependable; positive, team-first attitude.

• Basic English required; bilingual (e.g., Spanish/English) preferred.

• Flexible availability, including weekends/holidays; reliable attendance.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, reaching.

• Lift, push, or pull up to 30–40 lbs (linen bags, vacuums, carts).

• Work around cleaning chemicals (training/PPE provided).