Restaurant Supervisor

The Sheraton Baltimore North has an exciting opportunity to join our team as a Restaurant Supervisor. The Restaurant Supervisor ensures a superior guest experience by efficiently supervising restaurant operations while maximizing hotel profitability.

• Principles and processes for providing customer service, including needs assessment and evaluation of customer satisfaction
• Advanced knowledge of Point of Sale systems
• Food and beverage products, preparation, handling, service techniques, and other food and beverage standard operating procedures
• Health codes, food sanitation, and safety practices
• Ability to meet quality standards for service and cleanliness
• Make decisions guided by SOPs
• Analyze activities and information to arrive at logical conclusions and recommendations
• Communicate clearly and concisely
• Adapt to constantly changing situations to ensure quality service to all guests
• Successfully lead and motivate staff
• Work varying schedules to reflect the business needs of the hotel, including evenings, weekends, and holidays

• Prior experience in a restaurant supervising position. Upbeat personality. Guest-oriented approach
• Bar experience