Restaurant Supervisor - 5- Star - Hotel Franschhoek

About Our Client:
A leader in luxury hospitality, known for creating amazing guest experiences. They’re growing fast and need talented people to join their team. If you love detail and thrive in a dynamic environment, this is the place for you!

Role 

The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of service, and assisting the Restaurant Manager in all aspects of the department. This role requires a keen eye for detail, excellent communication skills, and the ability to lead a team effectively.

  Main Responsibilities :

• Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed.
• Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations.
• Ensure all guest orders are taken per SOPs, promoting menu items and responding positively to non-menu requests.
• Coordinate with the Restaurant Manager/Group Operations Manager to ensure the wine list and menus are up to date.
• Lead pre- and post-service briefings.
• Assist in the induction, training, and development of staff according to our clients standards.
• Assist with projects, objectives, and administrative duties.
• Attend necessary meetings and training courses.
• Ensure shifts are adequately staffed, facilitating shift scheduling when necessary.
• Assist in end-of-month stock counts, ensuring accurate stock records.
• Report and rectify all potential and real hazards immediately.
• Be fully conversant with departmental fire and emergency procedures.
• Apply hotel regulations and laws to ensure the safety of guests and employees

Experience and Skills:

• Matric Certificate 
• Wine certificate would be advantageous
• Previous experience in a supervisory role within a fine dining or Hotel restaurant or hospitality environment.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Preference will be given to candidates from our clients and neighboring areas

Inherent Requirements:

• Management skills
• Training and Coaching skills 
• Attention to detail 
• Problem solving abilities 
• Time Management 
• Ability to work under pressure 
• Sales and financial acumen 

R10 000 - R12 000 Per Monthly