Restaurant Sales Coordinator

Administer the operational and system processes for coordinating group experience for Trattoria Il Mulino. This includes verification of reservations, online bookings and additional needs. Provide ongoing communication between the client and the restaurant ensuring all operational standards are met including brand standards, audit requirements and overall guest satisfaction. Greet and escort guests to tables in the restaurant, in a friendly manner, maintaining a courteous and efficient operation of the dining room and ensuring guest satisfaction.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Maintains all files, correspondence and records in the department. Typing and filing using computer systems
• Develops Private Event Order and collaborate with clients ensuring minimum is met and customized menu

• Assists Restaurant Leadership in all administrative aspects

• Maintain and update data in OpenTable

• Assist with preparation and execution of hotel site inspections.

• Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions, using standards of service

• Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus

• Copy, fax and email necessary documentation for clients and hotel use

• Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction

• Other duties and responsibilities as assigned

• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

• Maintain a safe work environment for co-workers and a safe hotel for guests.

• Posses a creative aptitude and strong organizational skills

Qualifications, Job knowledge, Experience, Skills, Abilities:

• English speaking required

• 2-4 Year College degree in business related major

• Previous experience in administrative role and/or restaurants/hotels preferred

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact

• No special licenses or certificates required

• Strong organizational skills with attention to detail

• Ability to operate computers to include MS Office suite software and calculator

• Typing proficiency at 50 - 75 wpm

• Telephone etiquette skills needed

• Ability to follow written and/or verbal instructions

• Ability to stand and/or sit and continuously perform essential job functions for duration of 8 hour shift

• Ability to set-up and maintain filing systems

• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

• Must be available for evenings and weekends if business reasons including attending business/social functions and oversight of catering client bookings and events require attendance.

Physical requirements of the position and work environment:

• Must be able to stand, walk, sit

• Must be able to bend, stoop, crouch

• Must use hands to reach, grasp, handle, pull and push

• Must have good near and far vision

• Must be able to hear, talk, smell

• Majority of duties performed sitting indoors. Noise level moderate.

• Banquet Checks- Daily Business Review- reconcile to actual event and BEO and place in service file daily

Hilton Nashville Downtown Additional Property Specific Functions:

• Must complete brand required training