SCOPE AND PURPOSE:
This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, Pool, In Room Dining and Lounge and Bar. Responsible for leadership of a team of skilled food and beverage employees to provide the highest standards of service to our guests. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Exhibits a passion for excellence. Leads by example and acts as a role model for others and will at all times exhibit the highest levels of professionalism in all management practices and be a resource for the improvement of the guest experience.
MAIN DUTIES AND RESPONSIBILITIES:
· Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.
· Exhibit a “hands on” approach to training, developing, and working alongside employees. Provide direction, support and communication regarding service standards and ensure compliance through constant observations.
· Provide direction, support and communication to food and beverage employees to ensure complete guest satisfaction and attention to detail.
· Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.
· Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.
· Provide guidance on food product, presentation and service.
· Comply with all hotel policies as noted in Employee Handbook.
· Follow labor and daily work assignment.
· Monitor pace and table service detail.
· Touch each table during dining.
· Lead daily line-ups and monthly department meetings.
· Knowledge of Menu description of all items being served.
· Adherent to strict uniform and grooming standards.
· Thorough conversational knowledge of hotel history and statistics.
· Handle guest concerns.
· Use utilities and resources in a responsible manner to control wastage.
· Communicate relevant information across departments, as appropriate.
· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
· Attend training courses and work with HR to ensure compliance with all certification requirements.
BENEFITS:
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Compensation range $90,000 - 95,000 annually