Restaurant Manager

Strategic Purpose

Lead restaurant operations to deliver exceptional dining experiences that exceed guest expectations through outstanding service, culinary excellence, and operational efficiency while embodying the spirit of a true "Host" - creating welcoming and memorable experiences that enhance the overall hotel guest journey.

Key Responsibilities

Operational Management

• Oversee all restaurant operations including dining service, kitchen coordination, and guest relations
• Ensure compliance with health, safety, and sanitation standards • Monitor inventory levels and manage procurement processes
• Ensure compliance to all Brand Standards as per SOPs
• Maintain equipment and facility standards
• Implement quality control measures
• Coordinate with hotel departments for seamless guest experience
• Manage restaurant opening and closing procedures

Staff Leadership

• Coach, mentor and supervise restaurant staff including assistants, head waiters and service staff
• Schedule shifts and manage labour costs effectively
• Foster a positive and productive work environment
• Conduct performance evaluations and provide constructive feedback
• Implement training programs for service excellence
• Build and maintain team morale
• Drive TEAM performance
• Manage disciplinary actions when necessary
• Develop succession planning for key positions

Guest Experience

• Ensure high levels of customer satisfaction through excellent service
• Handle guest complaints and resolve issues promptly and professionally
• Collaborate with the culinary team to maintain menu quality and innovation
• Monitor dining room ambiance and atmosphere
• Implement guest feedback systems
• Ensure personalized service delivery
• Maintain consistent service standards
• Create memorable dining experiences

Financial Oversight

• Drive promotions and special events to optimize revenue streams
• Monitor food and beverage costs
• Analyse profit and loss statements
• Implement cost control measures
• Track key performance indicators
• Prepare financial reports
• Optimize pricing strategies

Marketing & Promotion

• Develop and implement marketing strategies to attract guests and increase restaurant visibility
• Organize themed nights, events, and seasonal promotions
• Collaborate with hotel marketing team
• Coordinate with sales team for group dining opportunities
• Create promotional packages
• Monitor competitor activities

Administrative Management

• Maintain accurate records and documentation
• Ensure regulatory compliance
• Prepare operational reports
• Coordinate maintenance requirements
• Implement standard operating procedures
• Monitor health and safety protocols
• Support audit requirements

Required Skills

• Proven restaurant management experience (minimum 5 years)
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Knowledge of restaurant management software and POS systems
• Financial management expertise
• Food safety and hygiene knowledge
• Problem-solving capabilities
• Customer service excellence
• Hospitality industry understanding
• Multi-tasking proficiency

Performance Metrics

• Guest satisfaction scores
• Revenue targets achievement
• Food and beverage cost control
• Staff turnover rates
• Health and safety compliance
• Service standard adherence
• Training completion rates
• Financial performance indicators
• Operational efficiency measures
• Brand standards compliance