Restaurant Manager

POSITION PROFILE

The Restaurant Manager is responsible for managing the daily front of the house operations of the Restaurant or Café, Coffee Shop, Bar, Banquets and In-Room Dining. In addition, they oversee the inventory and ordering of beverage and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Restaurant Manager reports to the Hotel General Manager.

ABOUT ARRIVE MEMPHIS

ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel – it’s a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis!

THE TASK AT HAND:

• Oversees the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
• Consistently offers professional, friendly and engaging service.
• Ensures service standards and all brand standards are followed while actively supporting the entire restaurant/bar team.
• Handles guest concerns and reacts quickly and professionally.
• Balances operational, administrative and colleague needs.
• Maximizes revenues by communicating regularly with the Corporate Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Manages the departmental budget.
• Manages all event inquiries and oversees bookings of Restaurant and Bar.
• Handles contracts and financials for on-site events.
• Schedules staffing and oversees execution of on-site events.
• Develops and implements cost-saving and profit-enhancing measures.
• Reviews, prepares, and updates forecasts as needed.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Works with the Managing Directors of Restaurants and Corporate Director of Restaurants to develop and implement menus and makes recommendations on menu items.
• Assists with interviewing, selecting, training, counseling, disciplining and scheduling of all food & beverage team members.
• Works directly with staff to ensure food and beverage quality, branded service, and cleanliness and styling standards (Eye for Detail) are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Maintain inventory and its protocols and systems.
• Conducts and manages monthly inventory process.
• Participates in the hotel Safety Committee and ensures a safe work environment following all company protocols.

Specific Administrative Functions:

• Scheduling of all F&B FOH staff.
• Send Weekly Email Reports to management and attend weekly management meetings.
• Send Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
• Host FOH meetings regularly for all staff
• Review, respond and distribute restaurant emails daily.
• Responds to guest online reviews.
• Manage online reservations system and communicate reservations (phone & email).
• Assist with FOH ordering – including Beverage, Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discount, manage service staff tip log, ADP Time clock, and PMS and POS.
• Assist with photos and content curation for Social Media.
• Other duties as assigned.

WHAT WE'RE LOOKING FOR:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Flexible schedule – must be available to work a variety of shifts.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.
• Ability to carry up to 40lbs.
• Ability to walk, stand, and bend continuously.
• 3-5 years senior management experience in overall Food & Beverage operation, including experience. Service background required.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.