ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Reservations Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

The Reservations Agent’s job is to ensure all incoming and internal calls are answered swiftly and appropriately according to brand standards. Answer In Room Dining calls and take orders accordingly. Handle guest inquiries and issues and ensure service recovery is efficient and appropriate.

Some of your responsibilities include:

• Embody the shared values of Hotel Drover.
• Ability to manage multiple functions and deliver results in a demanding, fast paced environment.
• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand.
• Always maintain a professional and high-quality service-oriented environment
• Answer all incoming calls to the hotel and transfer/direct appropriately
• Answer all internal calls including guests, and other departments and assist accordingly.
• Assist with calls for room reservations.
• Handle guest service requests and dispatch accordingly to appropriate departments.
• Use the Marriott GXP Program to live chat with guests, take service requests, and log incidents.
• Handle guest mail and packages to ensure proper storage and communication.
• Know all emergency procedures including hotline numbers for local authorities and institutions.
• Manage the hotel phone list to ensure accuracy and updated information.
• Perform other job-related duties as assigned

MUST HAVES:

• Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area
• Ability to communicated effectively and graciously
• Flexible schedule, able to work evenings, weekends, and holidays.
• Strong interpersonal and relationship building abilities; passion for collaboration

QUALIFICATIONS:

• Previous hotel experience preferred.
• Ability to multi-task
• Good problem-solving skills.
• Strong eye for details.
• Strong written and verbal communication skills.

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.