Reservation Officer ( For Hotel ) – 4 to 6 months Contract Role

The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group’s ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

JOB SUMMARY

The Reservations Executive is responsible for the smooth day-to-day reservations’ operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the reservations process and operations to deliver excellent guest experience and meet the financial targets for the Hotel.

• Ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well-orchestrated.

• Build platforms of communication between Front Office and Reservations with the objective of better information sharing and improving the arrival experience.

• Enforce pre-check and check control procedures.

• Ensure that emails are actioned promptly and professionally, to be discreet in maintaining guests’ confidentiality.

• Promote internal sales and upselling all facilities.

• Ensure all related systems are correctly configured, validated, and working to full capacity.

• Be responsible for practices to reach optimal profitability and occupancy of rooms

• Drive and create excellent guest experience through their booking experience.

• Answer incoming phone calls for the hotel.

• Prepare and manage group movements.

• Process and follow up on no show or cancelled reservations.

• Generate daily, weekly & monthly related reports.

• Perform monthly reconciliations of OTA reservations and submit monthly commissions.

• Perform regular audits and maintain rate parity among brand and all OTA websites.

• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in related discipline / GCE ‘O’ Level with a minimum of 2 years of experience in a similar capacity in the hospitality industry.

SKILLS, ABILITIES & ATTRIBUTES

• Service-oriented

• Strong human relations skills

• Strong communications (verbal and written) and analytical skills

• Ability to work independently and take initiative with strong time management skills

• Eye for detail and highly meticulous

• Energetic, confident, and driven with the ability to adapt quickly to the changing needs

• Proficient in Opera, related revenue management tools and MS Office application