Minimum Experience and Qualifications Required:
Grade 12 (Matric)
Post-matric hotel school qualification advantageous
1–2 years’ experience in a five-star property with night auditing exposure
Proficient in computer systems
Excellent communication and numeracy skills
High level of English proficiency
Must be motivated, enthusiastic, and a strong team player
Must be willing and able to work shifts and under pressure
Own transport preferable
Key Performance Objectives:
Respond to email requests professionally and efficiently
Manage guest enquiries and deliver detailed, informed responses
Maintain a thorough knowledge of hotel room categories and property layout
Understand and communicate the property’s various offerings
Effectively resolve guest complaints and issues
Take full responsibility for the night shift, ensuring smooth operations
Manage guest accounts and perform daily pit checks
Balance daily revenue reports accurately
Distribute reports to relevant department heads daily
Operate Opera Cloud (Property Management System)
Check guests in and out, and assist with rooming as needed
Operate the switchboard and handle incoming calls
Assist with restaurant bookings and hotel reservations
Liaise efficiently between all departments
Consistently go the extra mile to ensure guest satisfaction
Provide support to colleagues and assist other departments where needed
Foster and maintain positive relationships with team members
This is a rare opportunity to join a highly regarded property offering exceptional standards and career growth. If you meet the above criteria and are interested in applying, please send your CV to Kendrick Recruitment.