Programming & Culture Manager | ARRIVE Austin

PROGRAMMING & CULTURE MANAGER | ARRIVE AUSTIN

ABOUT ARRIVE AUSTIN

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin! 

THE TASK AT HAND:

Programming & Promotion:

• Develop a Programmed Event Management strategy aligned with the brand’s business strategy and lead its execution.
• Develop and execute comprehensive events and nightlife programming by leveraging the knowledge of entertainment concepts within our competitive set and beyond to create a memorable and unique guest experience.
• Continuously brainstorm and present programming initiatives to Director of Marketing and management teams for promotional and themed activities to help drive revenue or garner coverage.
• Maintain continuous contact with neighborhood influencers and tastemakers and keep them informed of the calendar of events.
• Create relationships with like-minded brands and personalities to establish cross-branding opportunities and activations that are mutually beneficial.
• Manage programmed event RSVPs.
• Develop and leverage local networks to bring the right business to the property and establish and maintain high levels of exposure and visibility for the property.
• Concepting, programming, and running point on key calendar events throughout the year, including but not limited to New Year’s Eve, Valentine’s Day, Pride, Halloween etc.
• Develop short-term and long-term programming calendars.
• Manage guest relations and follow-up with DJs, performers, and program partners

Managing Profitability:

• Encourage calculated risk-taking to generate incremental revenue and deliver excellent guest service.
• Develop working relationships with outside vendors and establish prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property.
• Create a programming schedule balancing a mix of events demonstrating long-term return on investment with events showing shorter and quicker turn around on return.
• Evaluate ongoing programming regularly, evaluate return and long-term potential, and make decisions that add value to the property and brand.
• Work within designated budgets/trade allocations.
• Execute and manage contracts with outside vendors.

Administration, Organization, and Communication:

• Collaborate with third party F&B as needed on events and activations
• Prioritize tasks and demonstrates effective time management and coordination.
• Communicate relevant information regularly, efficiently, and concisely to other members of the team and managers, as necessary.
• Communicate weekly critical information to the restaurant, bar, and hotel staff regarding programmed events.
•  Compile proactive outreach list and assist in developing collateral for outreach to email database.
• Coordinate and execute presentations, meetings, property tours, and site inspections prior to critical events, as required.
• Continue to grow and manage the outreach database.
• Send weekly updates to executive management on the status of programmed events.
• Inform and update coworkers and leadership on relevant information promptly.
• Provide information to supervisors, co-workers, and reports by telephone, in written form, e-mail, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Work with the property management team (F&B and Operations) on micro and macro levels to review scheduled events and troubleshoot potential challenges/conflicts.
• Verify that employees understand expectations and parameters concerning programmed events and services.
• Research and analyze competitive set programming on an ongoing basis.
• Submit copy and images for programmed event collateral to be used for promotion (internally and externally) with ample time to generate content.
• Manage collateral approval and social media guidelines for all third-party DJs, musicians, activations, and vendors.
• Consult with customers and vendors promptly to determine objectives and requirements for all events.
• Hit deadlines for submitting global calendar copy to the graphics and marketing teams.
• Ensure event spaces and corresponding back of house areas are cleaned and maintained.

Ensuring Exceptional Customer Service:

• Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Create a culture that breeds good old-fashioned customer service and demonstrates a genuine desire to care for people within the department.
• Implement the brand’s service strategy and applicable brand initiatives in all aspects of the sales and service process and focuses on building long-term, value-based customer relationships that enable the achievement of sales objectives.
• Help to establish a positive reputation for Palisociety as a whole and within each restaurant.
• Represent Palisociety in-person and in all external communication in a positive, professional manner that speaks to our company ethos.

Staff Management:

• Offer help to team members and provide support/advice.
• Work as an integral part of the wider team.
• Work with F&B Management to ensure proper staffing for events and activations.
• Jump in as needed to ensure event prep, guest list management, and guest experience are perfectly executed

Effective Decision-Making:

• Make good decisions based on analysis, wisdom, experience, and judgment.
• Try to consider the bigger picture and be confident as to when and where to seek guidance and clarity from senior members of the team.
• Other duties as assigned.

WHAT WE'RE LOOKING FOR:

• At least 5 years of relevant experience in cultural and Hospitality management is required.
• Proven track record in delivering results.
• Proven track record of building a cohesive team and facilitating goal achievement.
• Commitment to exceptional on-brand guest service.
• Strong communication and listening skills, excellent speaking, reading, and writing skills.
• Aptitude in financial management, financial reports, and analysis.
• Excellent leadership skills with a hands-on, lead-by-example work style.
• Lifting and carrying up to 40 lbs.
• Ability to walk, stand and bend continuously throughout the day, must be able to stand for long periods of time.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.