Porter

To provide a warm, professional, and seamless arrival and departure experience for guests while ensuring luggage handling, guest orientation, and front-of-house support are delivered with the highest standard of hospitality.

• Communication: Clear, professional, and guest-oriented.
• Customer Service: Anticipates guest needs and provides exceptional service.
• Organization: Manages tasks efficiently and maintains attention to detail.
• Teamwork: Works collaboratively with the front office and wider hotel team.
• Professionalism: Maintains a polished and courteous demeanor at all times.
• Friendly, approachable, and service-driven.
• Physically fit and capable of handling luggage safely.
• Flexible and adaptable to changing guest needs.
• Punctual, reliable, and proactive in problem-solving.