PM Banquet Captain

The PM Banquet Captain is responsible for coordinating, supervising, and executing banquet and event service to ensure a seamless and memorable guest experience. This role requires strong leadership, attention to detail, and the ability to manage teams in a fast-paced environment while upholding service and brand standards.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Review banquet event orders and requisition additional staff or resources as needed to ensure smooth operations.
• Direct staff & assit in setting up banquet rooms, arranging tables, seating, and décor to meet event specifications.
• Monitor and ensure banquet checks are accurate, maintaining financial accountability and compliance with policies.
• Create and implement structured service plans to ensure timely and professional execution of each course.
• Lead, train, and supervise wait staff and setup teams to maintain readiness and consistent service delivery.
• Greet guests warmly and provide attentive service, anticipating and fulfilling guest needs throughout the event.
• Support daily banquet department operations and contribute actively to setup and service.
• Oversee proper handling, storage, and tracking of banquet equipment.
• Ensure compliance with safety, security, and emergency procedures, as well as sustainability and efficiency practices.
• Serve as acting Banquet Manager in their absence, overseeing operations and ensuring guest satisfaction.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Delphi/Oracle Symphony/Micros Skills Desired.
• Leadership and team management in event or food service settings.
• Strong organizational skills and the ability to coordinate complex service details.
• Excellent communication and interpersonal skills with a guest-focused mindset.
• Ability to multitask, adapt quickly, and resolve issues under pressure.
• Financial awareness and accuracy in handling banquet billing.

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in banquets, catering, and  food services.
• TIPS certification and Food Safety certification required.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Additional coursework or certification in hospitality, event management, or a related field preferred.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Shift

• Evening Shifts (2-11pm) or as needed based on business needs.