Phone Operator

The PBX Operator ensures smooth communication throughout the hotel, serving as the first point of contact for guests and callers. This role shapes the guest experience and maintains a professional, welcoming environment at all times.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Answer and route all incoming, outgoing, and interoffice calls quickly and professionally.
• Provide friendly and accurate telephone and message services to hotel guests and staff.
• Handle all paging and radio communications efficiently.
• Assist with clerical tasks such as filing folios, registration cards, typing, proofreading, and sorting mail.
• Maintain the guest telephone index, tracking checked-in, checked-out, and stay-over guests.
• Record messages and call information, including toll charges, as needed.
• Use systems such as bells or buzzers to alert staff throughout the hotel.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Clear and professional verbal communication; strong listening skills.
• Ability to multitask effectively, switching between phone, computer, and clerical duties.
• High attention to detail for accurate record-keeping and call handling.
• Professional, courteous, and guest-focused demeanor.
• Guest/customer service experience preferred.

PROFESSIONAL EXPERIENCE

• Experience in guest services or customer-facing roles is preferred.
• Familiarity with telephone operations, switchboards, or clerical tasks is a plus.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Pay Rate: $16.00/hour