Position Summary:

Manages all parking operations to ensure outstanding guest service and financial profitability. Builds and manages teams effectively.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

1. Manages all parking operations and oversees daily operations and advise department director of any issues. Is also responsible for planning department goals and directing team members to achieve results. Provides guidance and direction to ensure overall departmental success and financial profitability.
2. Works to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas.  Utilizes corporate approved computer programs to analyze forecasts, cost, and revenue reports.  Makes decisions and acts based on that information to maximize profitability.
3. Responsibilities include monitoring and developing team members performance, interviewing, hiring, training team members, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members. Prepares and maintains schedules and payroll for department. Approves leave and time away from work within company policy.  Enters schedules and monitors timecards for accuracy.
4. Ensures guests receive outstanding, consistent, and exceptional service by circulating work areas. Seeks opportunities to improve satisfaction and immediately handles/resolves any guest concerns or complaints. Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
5.  Participates in meetings as assigned to ensure weekly goals, challenges, and  service standards are met. Participates in management training.  Ensures staff receives any required training or attends mandatory meetings. Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
6. Follows all Human Resources policies. Monitors SOPs to ensure consistent exceptional service is provided.  Assists in developing and updating policies and procedures. Supervise, monitor, and instruct valet staff of proper department procedures.
7. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Qualifications (relevant experience, education, and training):

1. High school diploma or general education degree (GED), or equivalent combination of education and experience.  Bachelor’s degree in Hospitality Management desired.
2. Five or more years related Guest Services experience and one year as Supervisor in similar setting.

1. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
2. Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
3. Requires computer skills to enter data, read, and interpret information.  Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel.
4. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Requires ability to serve needs of guest through use of the phone, computer and face-to-face. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.   Must demonstrate positive attitude and professional demeanor.
5. Able to use mathematics to solve problems.
6. Must possess a valid Driver’s License in good standing for the appropriate class of vehicle with good driving record.  If driving a shuttle, requires passenger endorsement and medical clearance along with a Class B License.
7. Requires ability to use property’s computers to record, store and analyze information.
8. Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
9. Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests.  Bilingual Spanish a plus.
10. Able to work independently with minimal guidance and as part of a team.
11. Completes all required training as scheduled.
12. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
13. Must maintain a clean appearance and professional demeanor.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate telephone/office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. Repetitive motions are made while entering data into computers. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Lifting is occasionally required to move