A luxury 5-star hotel in UAE, Abu Dhabi, is searching for a Order Taker in VIP Guest Operation!
Order Taker Responsibilities are:
Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to VIP Standards.
Answer the telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to VIP Standards; describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods.
Communicate guest orders, including any special needs or requests, to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guest room by Room Service Servers in a timely manner to ensure proper food quality; correctly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring all requests are received, filed, ordered from the kitchen, and delivered promptly and accurately.
Requirements
Only Female candidates
Experience in F&B
English and Russian are Required. Turkish is a Plus.
Intermediate-level computer skills are required, specifically in MS Office
Ability to communicate via email and WhatsApp at a professional level
Excellent communication skills are a must, with the ability to communicate professionally via email and WhatsApp.
Benefits
A competitive monthly salary of 2500 AED + 250 AED Language Allowance + 500 AED Service Charge
Work Visa provision
High tips
Complimentary flight ticket
Comprehensive health insurance coverage
Duty meals provided
Regular working hours (8-9 hours) with one day off per week
Luxurious staff accommodation in premium apartments
A fulfilling 2-year employment contract, offering a pathway for personal and professional growth amidst the enchanting backdrop of Abu Dhabi