Operations Supervisor, The Westin Buffalo

Delaware North Parks and Resorts is hiring full-time Operations Supervisors to join our team at The Westin Buffalo in Buffalo, New York. The Westin is Buffalo’s only full-service four-diamond hotel. This is an opportunity to develop leadership skills and learn to lead operations teams in the Front Office, Housekeeping, Service Express, Events, and Sales. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, apply today! 

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

• Learn to lead and develop operations teams.
• Coordinate daily responsibilities with the front desk and housekeeping staff to ensure the highest levels of guest service.
• Adhere to quality assurance standards and review and action operations support checklists and reports.
• Complete daily reports including weekly inventory, check in supplies and analyze for discrepancies.
• Train and supervise team members, ensuring adherence to quality standards, deadlines and proper procedures. Assist manager with team member job performance and recommendation feedback.
• Train team members on handling guest challenges and comments. Provide escalated and problem-solving support to guests.
• Implement policies, procedures and service standards.
• Prepare and issue work schedules, deadline and duty assignments for front and back of house including administrative team members.

• 1 year of guest service, front desk and/or back of the house hospitality experience required with supervisory experience preferred.
• Demonstrated ability to resolve guest experience problems.
• Degree or studies in Hospitality Management preferred.
• Experience with hospitality computer programs such as HotSOS and property management systems.
• Ability to follow procedures and work well under pressure with attention to detail.

• Frequent climbing of stairs, bending, stooping, reaching, kneeling, standing, walking and carrying.
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Ability to push carts weighting up to 200 lbs and occasionally required to lift and/or move up to 50 pounds. 
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
• Regularly exposed to fumes and toxic or caustic chemicals and occasionally exposed to wet, outside weather and/or humid conditions.