**Job Title: Operations Manager**
**Location:** Various Hilton Hotel Locations
**Job Summary:**
Hampton Inn in Groton CT is seeking a dynamic and experienced Operations Manager to oversee and enhance our operations. This role is critical in ensuring that every guest experiences the high-quality service and satisfaction synonymous with the Hilton brand. The successful candidate will lead and manage all aspects of operations, including guest services, housekeeping, maintenance, and food & beverage, ensuring high standards of service, safety, and profitability.
**Key Responsibilities:**
- Oversee the day-to-day operations of the hotel, ensuring that all departments function efficiently and effectively.
- Develop and implement operational policies and procedures that enhance guest satisfaction and profitability.
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Maintain a strong presence on the floor to engage with guests and team members, providing direct support and leadership.
- Collaborate with senior management to develop and achieve strategic goals and key performance indicators.
- Lead, motivate, and develop a diverse team of hospitality professionals to deliver outstanding guest service.
- Manage budgets, forecasts, and financial performance for all operational departments.
- Ensure compliance with health, safety, and industry regulations.
- Serve as a key point of contact between all departments and external partners or vendors.
**Qualifications:**
- Proven experience as an Operations Manager or similar role within the hospitality industry, ideally within hotel operations.
- Strong leadership and team management skills with the ability to develop and mentor team members.
- Excellent problem-solving abilities and the capacity to thrive under pressure.
- Strong financial and business acumen with the ability to drive sales and profitability.
- High-level understanding of hospitality management software and MS Office Suite.
- Exceptional verbal and written communication skills.
- A bachelor's degree in hospitality management or a related field is preferred but not required.
**Why Hampton Inn Groton:**
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Access to Hilton’s world-class training programs and employee discounts