ONSITE Groups Reservations Coordinator

Hotel:                 Crowne Plaza Resort - Asheville
Position:             Full Time, Hourly, ONSITE Reservation Group Rooms Coordinator

Hours:                Monday through Friday, 8:30am to 5pm
Pay:                    Hourly and currently paid every other week.

Reports To:        Director of Sales

Responsibilities:                                

• Knowledge of hotel services and events
• Answer phone calls and respond to guest calls and emails in a timely manner.
• Accurate input of Reservations into system.
• Return calls left on our voice messaging system.
• Must be comfortable reaching out to guests with declined payment methods for reservations where advance payment is required.
• Process third party reservations.
• Pre-assign incoming groups as necessary.
• Check that PM accounts for upcoming groups are checked in.
• Route group charges to PM accounts.
• Charge guest deposits and no-show charges as necessary.
• Monitor hotel room availability and inventory of group reservations.
• Interact and communicate with Front Desk team, Sales team and Convention Service team.
• Some clerical work to include light filing, making hotel guest vouchers, etc.
• Weekly reporting
• Must be able to multi-task
• Complete all reasonable requests by the Director of Sales or other department managers as necessary.

Previous knowledge of OPERA PMS is strongly preferred.

Computer input and strong verbal and written skill required for effective communication. Must be able to remain sitting for extended periods and work under variable noise levels.