Night Audit Supervisor

Key Responsibilities:

1. Overseeing the Night Audit Process:

• Ensure that the financial transactions and reports from the day are properly processed at night.
• Verify that all daily financial reports are accurate and balanced.
• Audit room charges, guest folios, credit card transactions, and other financial records to ensure everything matches.

1. Supervisory Duties:

• Supervise the night audit team, ensuring they are performing their tasks correctly and efficiently.
• Manage any issues that arise overnight, including guest complaints or operational concerns.
• Ensure the team provides excellent customer service, handling check-ins, check-outs, and other guest requests during the night shift.

1. Financial Reporting:

• Generate and distribute end-of-day reports, including revenue reports, occupancy data, and financial summaries.
• Review and resolve any discrepancies in billing and charges.
• Monitor cash handling and assist with balancing the cash drawer at the end of the shift.

1. Guest Relations:

• Provide assistance to guests during the overnight hours, such as addressing concerns, processing check-ins or check-outs, and answering inquiries.
• Maintain communication with the front desk and other hotel departments to ensure smooth operations.
• Setting breakfast for hotel guests.

1. Training and Development:

• Provide training for new night audit staff or other team members as needed.
• Ensure team members are up-to-date on the latest systems and processes for auditing.

1. Security and Safety:

• Monitor the safety and security of the property overnight.
• Address any security concerns or emergencies that arise during the shift.

Skills and Qualifications:

• Experience: Typically, a few years of experience in hotel or hospitality accounting or as a night auditor is required.
• Knowledge of Accounting Software: Familiarity with hotel management systems (PMS) and accounting software is crucial.
• Attention to Detail: Accuracy is key, as the role involves balancing financial data and addressing discrepancies.
• Leadership and Communication Skills: The ability to manage a small team, provide feedback, and communicate effectively is important.
• Problem-Solving Ability: Handling guest complaints and operational issues as they arise.

Working Hours:

• The position typically requires overnight shifts, with the supervisor working from the late evening to early morning.