SUMMARY: The Night Audit is primarily responsible for auditing daily revenues for accuracy the hotel. S/he is responsible for maintaining an efficient and effective flow of information with guests, Team Members, managers, housekeeping, and other departments within the hotel.
Shift Schedule: 11 PM to 7:00 AM... Must be able to work weekends and Holidays.
ESSENTIAL FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
Complete and transmit daily management and accounting reports and supporting documents.
Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Act as Manager on Duty.
Bring passion and delight to your guests and peers.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Resolve guest complaints to ensure satisfaction.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Adhere to hotel requirements
Other duties as assigned
Qualifications
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Some college preferred
Previous front office experience preferred
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Two years customer service experience
Basic computer, telephone, and math skills
Strong command of English
Other languages helpful
JOB REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have basic computer skills
Must have working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Ability to assist with the design and preparation of statistical reports and presentations
Assumes responsibility for personal growth and development
Must have a passion for creating an exceptional experience for all guests
Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.
WORKING CONDITIONS:
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 25 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
Must be able to frequently handle office supplies and equipment to maintain the facility