Night Audit (Atlantis & Polynesian)

SUMMARY: The Night Audit  is primarily responsible for auditing daily revenues for accuracy for both Atlantis Hotel and Polynesian. S/he is responsible for maintaining an efficient and effective flow of information with guests, Team Members, managers, housekeeping, and other departments within the hotel.   

Shift Schedule: 11 PM to 7:00 AM... Must be able to work weekends and Holidays.

ESSENTIAL FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
• Complete and transmit daily management and accounting reports and supporting documents.
• Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Act as a hotel liaison during night hours.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Act as Manager on Duty.
• Bring passion and delight to your guests and peers.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Other duties as assigned
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints to ensure satisfaction.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
• Complete and transmit daily management and accounting reports and supporting documents.
• Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Act as a hotel liaison during night hours.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Act as Manager on Duty.
• Bring passion and delight to your guests and peers.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Adhere to hotel requirements 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Adhere to hotel safety standards.
• Perform other duties and handle projects as assigned by Manager.
• Assist other departmental craft workers as required.
• Perform all duties required as Fire Alarm Response Team.
• Participate in OSHA/Safety programs within the hotel through awareness in every day job functions and participate on the Hotel’s Emergency Evacuation Team

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Some college preferred
• Previous front office experience preferred
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
• Two years customer service experience
• Basic computer, telephone, and math skills
• Strong command of English
• Other languages helpful

JOB REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must have excellent phone etiquette
• Must be able to read, write and speak English
• Must have basic computer skills
• Must have working knowledge of Microsoft Office programs
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Ability to assist with the design and preparation of statistical reports and presentations
• Assumes responsibility for personal growth and development
• Must have a passion for creating an exceptional experience for all guests
• Skilled in problem solving by identifying the problem and working through it.
• Possess strong leadership, motivational, organizational and verbal communication skills.

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
• Must be able to frequently handle office supplies and equipment to maintain the facility