Night Audit

Night Auditor

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise.

Job Summary

A Night Auditor is responsible for greeting guests upon arrival and ensuring they feel welcome and comfortable throughout their stay. The primary focus of a Night Auditor is to engage with guests in a caring and positive manner, using active listening skills to understand and address their needs and preferences. The Night Auditor also performs nightly hotel accounting reports.

Key Responsibilities:

• Display empathy and active listening skills in all guest interactions.
• Manage the registration process by confirming guest information, acknowledging noted preferences, providing room keys, and offering luggage assistance.
• Tailor interactions to meet guests’ needs based on available data.
• Understand and be familiar with hotel room inventory to manage and allocate rooms based on availability and guest preferences.
• Respond accurately to inquiries, providing knowledgeable information about hotel features and general services.
• Address guest issues with compassion, implementing appropriate service recovery measures.
• Perform general cashiering duties.
• Collaborate effectively with other hotel departments to ensure smooth operations.
• Complete end-of-day reconciliation and business closing reports.
• Provide a detailed pass-down report for the next shift.

Qualifications and Physical Requirements:

• Previous experience in front desk or customer service roles, with a professional presentation.
• Excellent interpersonal, organizational, and communication skills.
• Basic knowledge of computer systems.
• Ability to stand for extended periods.
• Flexibility to work various shifts, including afternoons, evenings, weekends, and holidays.