Motels Program Manager -Scattered Sites 2

POSITION: Motel Program Manager, Scattered Sites 

PROGRAM/LOCATION: Motel Programs, San Jose, CA (Motel 6/Fontaine Inn)

SHIFT: Day

REPORTS TO: Director of Interim Housing

STATUS: Regular Full Time, Exempt

COMPENSATION: $99,754/Annually

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Motel Program will provide interim shelter at multiple underutilized motels and hotels across the city of San Jose.  The Motel Program (MP) is intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The MP will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services. These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options. In sites where RV placement is permitted, participants will have access to the same services as motel program participants. All sites may serve single adults and/or families.

The Motel Program Manager of Scattered Sites will oversee HomeFirst’s case management and support services within the Motel Programs within the Emergency Housing Division. The Motel Program Manager of Scattered Sites will consist of a team that includes Resident Advocates, Case Managers and Community Engagement Coordinator.

The Motel Program Manager of Scattered Sites will report directly to the Director of Interim Housing within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are unhoused and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Director of Interim Housing and Vice President (VP) of the Emergency Housing Division, the Program Manager will oversee various locations.

In partnership with the Director of Interim Housing, the Motel Program Manager of Scattered Sites will support in planning, design, and implementation of The Motel Programs and will promote performance outcome metrics for all sites assigned and all aspects of program oversight and implementation within their department.

QUALITIES:

The Motel Program Manager, Scattered Sites is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

The needs of the 24/7 operations, programs, community partners, and population may compete, and the Program Manager is skilled in mediating conflicting demands and de-escalation. They are professional agency representatives and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing severe mental illness or may be intoxicated. 

HomeFirst is a culturally diverse company in a similarly diverse community, and the Program Manager desires to work with people from various social and economic backgrounds. To that end, the Program Manager cultivates a connected and mutually supportive team.

REPORTING RELATIONSHIPS

The position reports to the Director of Interim Housing.

PRIMARY RESPONSIBILITIES

• Drive fulfillment of agency mission metrics within the assigned team
• Reinforce principles of Housing First and Harm Reduction in supervision, meetings, and with external partners as appropriate
• Participate in program design and development
• Participate in the development and upkeep of a program operations manual
• Participate in creating policies and procedures
• Recruit, hire, and supervises program staff
• Provide regular one-to-one supervision with team members
• Facilitates Provider and Property Management weekly meetings, check-ins
• Assist in training program staff
• Ensure the location is fully staffed (during hours of operation)
• Foster a safe, clean, and peaceful environment at the site
• Coordinate activities with external partners as necessary
• Ensure program staff adhere to program goals, objectives, and practices
• Provide tracking and reporting for the project
• Initiate and participate in outreach activities as necessary
• Leads/facilitate large group meetings and discussions for both program participants and community stakeholders
• Respond to community and participant concerns regarding site or program participants
• Work in partnership with volunteers to foster community involvement
• Ensure facilities are effectively managed, including the upkeep of the grounds
• Ensure contracted partners fulfill agreed-upon duties
• Secure all necessary supplies for operating the site
• Ensure program participant enrollments, assessments, intakes, and other client documentation is completed and properly kept.
• Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities.
• Make timely and accurate decisions in emergencies or crises with awareness of the need for the safety of all participants, staff, or volunteers involved.
• Know and follow agency and program policies and procedures
• Shadow multiple shifts, including swing and/or grave shifts, to gain insight and identify areas for program improvement
• Other duties as assigned

This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community.

• The Motel Program Manager, Scattered Sites is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.
• The Motel Program Manager, Scattered Sites is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with developed business acumen. 

COMPETENCIES

• Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
• Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.
• Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.
• Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.
• Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.
• Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.
• Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.
• Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.
• Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
• Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.
• Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.

OTHER:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach, and bend related to the completion of duties;

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONs (YOU HAVE)

• Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by four years of social services experience, in addition to the requirements below.
• Lived experience OR understanding of and sensitivity to the needs of the unhoused population
• Experience developing relationships with community partners, including public and private organizations and agencies. 
• Fluent in Microsoft Office Suite  
• Candidates with previous experience serving the unhoused and low-income populations are preferred
• Bi-lingual capabilities are a plus