Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for Cluster Group, M&E Executives
to join the dynamic team at our Centre of Excellence in Madrid.
The Cluster Group, M&E Executive role
You will be a sales driven, passionate and thrive off working with a team
of talented individuals who are dedicated to deliver an exceptional service
where we believe that anything is possible, whilst having fun in all that we
do!
Key
Responsibilities of the Cluster Group, M&E Executive
- Ensure all
enquiries are answered to RHG standard within the agreed time frame, where all
aspects of the client and guest experience are delivered to the highest levels,
ensuring company standards are attained and adhered to.
- Completing
the agreed enquiry process through to signed contract stage, ensuring that all
RHG tools are used to maximise conversion and sales opportunities.
- Participate
in the conversion of inbound and outbound enquiries (where applicable) across
all platforms. Contributing a sales hungry culture within the team to capture
all available opportunities for the Radisson Hotel Group. Proactively look for
new opportunities and cross sell at all times
- Collaborate
with colleagues to maximize client and guest satisfaction, delivering a
positive and responsive approach to enquiries and problem resolution.
- Develops and
builds own skills, knowledge and experience at every opportunity within the
meetings & events department, which aligns with the culture of growth,
development and performance expected by the company.
Qualities we are looking for the Cluster Group,
M&E Executive
- Proven
experience in meeting and events
- Ability to
adapt to changing service environments
- Good
at building strong relationships with existing clients and accounts
- Creativity
to produce a pro-active sales culture environment
- Pro-active
with a hands-on approach
- Passion for
the hospitality industry
- Ability to
manage work ensuring that tasks assigned are delivered
- Fluent in English, French and Spanish
Are you passionate and Sales driven? Why not
come and join us at the Radisson Hotel Group to Make Every Moment Matter!