Lead Server | Hart and the Hunter | Palihotel Seattle

POSITION PROFILE:

We're looking for an amicable and conscientious Lead Server at Hart and the Hunter. The ideal fit to join our team will be ready to take orders, deliver food and drinks, and keep eyes on the dining room to ensure a top-notch guest experience and delightfully tidy spaces.

ABOUT HART AND THE HUNTER

Palihotel Seattle is home to The Hart and The Hunter, our laid-back Americana diner featuring elevated diner classics and easygoing cocktails. Established in Los Angeles in 2012, this family-friendly and cheerful Pike market adjacent neighborhood spot offers crave-worthy dishes such as Smoked Corn Beef Hash, Griddled Sandwiches, Pie à la Mode, Savory or Sweet Waffles, and other delights! Cocktails range from seasonal specialties to the classics done right. If you're passionate about creating memorable dining experiences, thrive in a dynamic, fast-paced restaurant environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at The Hart and The Hunter!

TASKS AT HAND:

• Requires a flexible schedule for day and night
• Consistently be able to assess, anticipate and meet guests’ needs and respond quickly without losing focus or projecting a mood that detracts from guests’ dining experience
• Communicate in a professional manner with guests, coworkers and management
• Must be able to adapt to different personalities of guests and coworkers without losing focus
• Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately
• Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure
• Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as cash registers, Toast POS and hot beverage makers
• Must ensure a clean and organized workspace per side work guidelines issued by management.
• Follow uniform guideline
• Ability to understand and execute management’s instructions, read written company memorandums, and communicates when he or she needs more direction
• Able to help lead the front-of-house operation in the Manager’s absence. This entails, but is not limited to: phasing servers when appropriate, correcting posting errors in the POS, resolving guest issues, appropriately managing the VIP guest experience, ensuring groups and/or events are handling properly.
• Assisting other employees with customer questions and complaints
• Ability to ensure proper communication between the front and back-of-house
• Help train new front-of-house associates.
• Other duties as assigned

WHAT WE’RE LOOKING FOR:

• Provide legible communication and directions
• Computer basic arithmetic
• Current Servsafe Food Handler Certificate Required
• Flexible schedule – must be available to work a variety of shifts
• Perform job duties with attention to detail, speed and accuracy
• Prioritize, organize, and follow up
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Education: High school certificate or equivalent
• Experience: Needs to have a minimum of one-year experience in a similar position
• Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.