JOB DESCRIPTION
To clean hotel rooms in accordance with established hotel policies and procedures.
What you can help us do: This position is responsible for providing exceptional quality housekeeping services to enhance our guest’s experience.
Your every day:
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces using cloths, mops, sponges, brushes and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing beds linens which may require lifting bedspread weighing a maximum of 40 lb.
• Respond quickly and efficiently to all guest requests
• Make up rollaway beds and cribs in a vacated room and notifies house attendants for them to be properly stored.
• Properly use, keep secure and return the pass key.
• Assists in keeping housekeeping storage closets neat and secure.
• Dust all furniture, pictures, drawers, window ledges and shelves thoroughly
• Vacuum throughout entire room and empty trash
• Replenish amenities, linens and supplies in guest room.
• Practices chemical safety rules and follows procedures for needles and other hazardous materials.
• Visually inspect room for cleanliness and appearance to signify completion for room.
• Report all maintenance deficiencies in guest rooms via work orders or telephone or radio for urgent emergencies.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention so corrective action can be taken when appropriate.
• Report all suspicious persons or activities, hazardous conditions, etc. to the Manager on Duty, your department manager or supervisor.
• Turn in all items found in employee's working area to the Executive Housekeeper for the Hotel Lost and Found.
• Performs any other duties as requested by management.
What you need to perform this job successfully:
• Ability to push and/or pull equipment weighing up to 100 lbs.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks and work in confined spaces.
• Ability to communicate effectively with other employees as well as guests.
• Ability to follow instructions, directions, meet deadlines, including the thorough cleaning of a minimum of 16 rooms or as specified by management.
• Basic ability to comprehend English language sufficient to understand and communicate information for reasons such as safety and security, e.g. Product safety labels and emergency instructions.
• Ability to perform physical activities include kneeling, crouching, bending, stooping, pushing, pulling, walking, talking, seeing, hearing, bending, handling, feeling, reaching, stretching and grasping.
• Ability to work alone in an established routine.
• Ability to lift and carry objects weighing up to 50 pounds.
• Requires repetitive motion of the hands, wrists, shoulders and back with repeated bending and stooping.
• Ability to communicate effectively with other employees as well as guests.
• Completes work in timely manner; Works quickly.
• Is consistently at work and on time.
• Perform duties in a safe manner.
• Work as a productive team member by contributing positive energy.
• Treat all individuals with respect.
• Must be reliable, adaptable and dependable.
Education:
• Any combination of education and experience that provide the required knowledge, skills and abilities.
Experience:
• Prefer some previous housekeeping experience.