We are seeking a hands-on and experienced Housekeeping Supervisor with a background in large-scale 4 or 5-star hotels to join our Rooms Division team. You will play a key role in ensuring that all guest rooms, public areas, and back-of-house spaces meet luxury cleanliness and presentation standards. Reporting to the Executive Housekeeper, you will supervise a team of attendants, assist in daily operations, and ensure exceptional guest experiences through attention to detail and operational excellence.
Minimum 3 years’ experience in housekeeping roles within large-scale 4 or 5-star hotels, with at least 1 year in a supervisory capacity
Strong knowledge of housekeeping operations, laundry procedures, and quality standards
Proven ability to manage, motivate, and develop a team of housekeeping attendants
Excellent communication, interpersonal, and problem-solving skills
High attention to detail and commitment to maintaining luxury standards
Professional, guest-centric approach to service
Must hold a valid South African ID
Key competencies: Leadership, operational excellence, guest-centric mindset, time management, teamwork, and adaptability
Supervise daily housekeeping operations across guest rooms, public areas, and back-of-house spaces
Lead, mentor, and motivate a team of housekeeping attendants to maintain high performance
Conduct inspections to ensure rooms and public areas meet luxury standards
Report maintenance issues, lost and found items, and operational challenges to the Executive Housekeeper
Support training and onboarding of new team members
Monitor cleaning schedules and allocate tasks to meet operational efficiency
Ensure proper use and care of cleaning equipment and supplies
Uphold hygiene, health, and safety standards across all areas
Handle guest requests and feedback professionally, ensuring prompt resolution
Assist in inventory control, linen management, and stock replenishment
Applicants must hold a valid South African ID, and only candidates with housekeeping supervisory experience in large-scale 4 or 5-star hotels will be shortlisted. Please ensure your CV highlights your housekeeping achievements and supervisory experience.
With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and modern conference and event venues, The President Hotel is on a journey to be recognised as a true luxury destination and offers an iconic working environment where excellence meets opportunity.
Take pride in leading a team that delivers exceptional guest experiences at one of Cape Town’s most loved hotels.