Housekeeping Manager

The Housekeeping Manager is responsible for overseeing all housekeeping operations, ensuring cleanliness, organization, and the highest standards of guest satisfaction.

Responsibilities

• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Inventories cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals.
• Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
• May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Assists in controlling expenses by the housekeeping department
• Other duties as assigned by the leader

Education and Experience

• HS Diploma or equivalent
• 2 years housekeeping experience in a commercial environment in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping Department; OR, equivalent level of education and experience.

Salary $60k/ Year