Housekeeping Manager

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Housekeeping systems and processes.
• Direct the housekeeping team and act as a liaison between housekeeping team and General Manager.
• Clean guestrooms to DKN Hotels’ standards.
• Follow DKN Hotels’ policy for room amenities.
• Turn items left in guestrooms into Lost & Found.
• Maintain complete security of keys checked out. Never leave property with a key.
• Report any maintenance items that need immediate attention.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Deliver DKN’s “Home Away From Home” experience
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:

Responsible for supervision of housekeeping team.

Independent Judgment Used:

Frequently within the guidelines established by management and to the extent of operating within DKN Hotels’ policies and procedures.

Working Conditions/Environment:

Interior of guestrooms, hallways and storage rooms. Access to entire exterior and interior of property. Use of approved cleaning agents.

Knowledge/Education/Experience:

Minimum of two (2) years hotel experience as a room attendant. Previous supervisory duties preferred.

Skills/Abilities/Other Requirements:

Bilingual. Knowledge of safe use of housekeeping and laundry chemicals and hotel housekeeping operations. Supervision and training skills. Ability to prioritize, organize and delegate work assignments. Ability to direct performance of team members and follow-up with corrective action where needed. Dependable.

Physical Requirements:

Frequently walking indoors/outdoors, sitting, climbing stairs. Repetitive bending, stooping, crawling, pushing, pulling, reaching, twisting, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Exposure to cleaning agents.

Additional Comments:

Must be aware of the importance of safety and security.

Endeavor to be conscious of safety and security at all times.

Living the DKN Values’ behaviors

Friendly and courteous to guests and fellow team members at all times.