HM Alpha Hotels & Resorts logo

Housekeeping Inspector

HM Alpha Hotels & Resorts
Full-time
On-site
Durham, North Carolina, United States

PUNCTUALITY IS A MUST!!

The Housekeeping Inspector plays a pivotal role in maintaining the hotel's standards of excellence by ensuring guest rooms and public areas meet or exceed cleanliness and presentation expectations. Through hands-on supervision, detailed inspections, and interdepartmental communication, this role supports a high-performing housekeeping team and directly influences guest satisfaction and brand reputation.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

  • Assign work to Room Attendants and train associates in housekeeping duties; may perform cleaning duties.
  • Post room occupancy records.
  • Adjust guests' complaints regarding housekeeping service or equipment.
  • Write requisitions for room supplies and furniture renovation or replacements.
  • Examine carpets, drapes and furniture for stains, damage, or wear.
  • Check and count linens and supplies. Aid in budget control through supervision of employees' use of linen, supplies and equipment.
  • Record inspection results and notify cleaning personnel of inadequacies.
  • Communicate with other hotel departments regarding problems which need their attention.
  • Ensure key control policies.
  • Take the initiative to greet guests in a friendly and warm manner
  • Other duties as assigned

KEY STRENGTHS FOR SUCCESS

  • Strong leadership and team coordination skills
  • Exceptional attention to detail and quality standards
  • Effective communication and problem-solving abilities
  • Ability to train, motivate, and guide associates
  • Knowledge of cleaning techniques, safety protocols, and housekeeping equipment
  • Customer service mindset with professionalism under pressure
  • Solid time management and organizational abilities
  • Familiarity with inventory control and property inspection documentation

PROFESSIONAL EXPERIENCE

  • Minimum 2-3 years of experience in housekeeping or hotel operations required
  • Previous experience in a supervisory or inspection role strongly preferred
  • Hands-on experience with hotel cleaning procedures, standards, and systems
  • Experience responding to guest feedback and coordinating with multiple departments

ACADEMIC BACKGROUND

  • High school diploma preferred

WHAT YOU CAN EXPECT

  • Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
  • Disability Insurance
  • Life Insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401k matching
  • Employee discount program
  • Vacation and Sick Time