Rooms Division Manager is responsible for overseeing and ensuring the smooth operation of all aspects of the Rooms Division, including the Front Office and Housekeeping departments. This position plays a key role in maintaining the highest standards of guest satisfaction, operational efficiency, and financial performance in line with the hotel’s luxury standards.
Main Responsibilities:
- Oversee daily operations of Front Office and Housekeeping departments, ensuring seamless coordination and exceptional guest service.
- Maintain the highest standards of cleanliness, presentation, and guest comfort throughout all guest areas.
- Lead, train, and motivate teams to deliver personalized and efficient service in accordance with 5-star standards.
- Monitor and manage departmental budgets, labor costs, and productivity indicators.
- Implement and uphold standard operating procedures (SOPs) to ensure consistency and excellence.
- Collaborate closely with other departments to maximize guest satisfaction and operational efficiency.
- Handle guest feedback and complaints promptly and professionally.
- Contribute to the hotel’s strategic goals through data-driven management and continuous improvement initiatives.
- Ensure compliance with all health, safety, and hygiene regulations.
Requirements:
- Minimum 3–5 years of experience in a Rooms Division management role in a 5-star hotel.
- Strong leadership, communication, and organizational skills.
- Proficiency in hotel PMS (Opera or similar).
- Excellent English; additional languages (French or Spanish) are an advantage.
- Guest-oriented mindset with a passion for service excellence.