Job Summary:
We are seeking an organized and customer-focused Hotel Front Desk, Sales and Events Assistant to join our dynamic sales team for a growing hotel management company. This role supports the sales department with a focus on group sales coordination and administrative tasks for several hotel properties our sale's team supports, helping ensure a seamless experience for clients and internal teams. You'll play a key role in assisting with group bookings, event coordination, and day-to-day administrative operations for our hustling sales team.
This is a great opportunity for a parent re-entering the workforce, someone with experience in hospitality wanting to experience a different side of the industry, new graduates, or someone simply looking for a meaningful role in a supportive environment.
Key Responsibilities:
Group Sales Support:
- Assist Sales Manager(s) and Director with group inquiries, proposals, and contracts for meetings, events, and maintenance of group room blocks.
- Coordinate group reservations, rooming lists, and special requirements with the front desk and reservations teams.
- Communicate with clients and event planners to confirm details, timelines, and requirements of hotel policies and procedures.
- Ensure accurate data entry for group bookings in the PMS and sales systems.
- Help prepare weekly/monthly internal group memos, BEO's and maintain function sheets.
- Follow up with client's post-event to gather feedback and encourage repeat business.
- Assist the front desk team with any group check-in's and check-outs, and room assignment pre-blocks.
Sales and Events Administration:
- Prepare and distribute sales reports, pace reports, and other documentation as needed on a daily, weekly, and monthly basis.
- Maintain organized and up-to-date client files, contacts, and correspondence in CRM systems.
- Draft proposals, contracts, and presentations for potential clients.
- Coordinate with internal departments to support sales efforts.
Client Relations & Communication:
- Respond promptly to incoming sales inquiries via phone, email, or walk-ins.
- Assist in organizing site tours and follow-up communication with prospective clients.
- Represent the hotel professionally in all interactions, maintaining a customer-centric attitude.
Qualifications:
- Strong computer skills required (MS Office Suite-Word, Excel, PowerPoint, Outlook).
- Excellent verbal and written communication skills.
- High attention to detail, time management, and organizational skills - you will be accountable for deadlines.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- A team player with a positive and professional attitude, you are the face of the sales department and our company.
Preferred Traits:
- Previous experience in hotel sales, front office, reservations, or event coordination is a plus but not required.
- Preferred experience in hotel or sales operation systems tools a plus, but we are willing to train the right person.
- Previous administrative or office experience is a MAJOR plus.
- Familiarity with group sales cycles and hotel operations, specifically for Marriott properties.
- Customer-service mindset with a solutions-oriented approach.
Availability:
* Monday-Friday 9am-6pm with the availability to work nights and weekend events when needed.