Hotel Reservations Agent

Join our team! We are looking for a part-time Reservations Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. Our Reservations Agent will be a dynamic team member who provides the highest level of service possible in an efficient, courteous, and professional manner. The Reservations Agent will directly report to the Hotel Reservations Manager.

Employment Type: Part-time

General Responsibilities:

• Capture sales from in-coming reservation calls and coordinate details of each reservation
• Run appropriate reports to ensure each guest's reservation is set up correctly.
• Provide prompt and friendly service to our incoming guests
• Comply with Westlake Village Inn standards for sales and marketing while working harmoniously and professionally with co-workers and the planning committee
• Maintain general knowledge of hotel and promotions to answer any guest inquiries.
• Responds to guest inquiries through email
• Assists with inputting social room blocks in the PMS and corresponds to inquiries via email
• Assists with room tours for social room blocks
• Assists Front Desk with calls

Desired Skills and Experiences:

• 1 ½ years of hotel experience required
• 2 years of customer service experience
• Excellent communication skills using the English language.
• Friendly, professional, and outgoing personality.
• Effective time management and organization skills
• Must be computer literate, knowledge of Word and Excel
• Strong phone skills needed
• Must have excellent verbal and written skills
• Must be able to work all shifts including weekend

Benefits:

• Employee discount

Schedule:

• 4 - 8-hour shift
• Weekend availability

Salary: $18.00/ hr

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Reservations: 1 year (Required)
• Receptionist: 1 year (Preferred)