We are seeking a professional and guest-focused Receptionist with hotel experience to join our front office team. The Receptionist will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring compliance with company policies and procedures. Proficiency in OPERA or PSM property management systems is essential for success in this role.
Welcome and assist guests during check-in and check-out processes.
Manage reservations, cancellations, and room allocations using OPERA or PSM systems.
Handle guest enquiries and requests efficiently and professionally.
Ensure guest accounts are accurate and all billing is processed correctly.
Maintain front desk area in a neat and professional manner.
Apply company policies and procedures during all guest interactions.
Liaise with housekeeping and maintenance teams to ensure guest requests and room readiness.
Answer telephone calls, handle emails, and respond to guest inquiries promptly.
Maintain accurate records of guest information and transactions.
Assist in daily reporting and front office administrative duties.
Proven hotel reception/front desk experience.
Proficiency in OPERA or PSM property management systems is essential.
Excellent guest service, communication, and interpersonal skills.
Strong attention to detail and accuracy.
Ability to work shifts, weekends, and public holidays.
Good numerical and computer skills.
Matric (Grade 12) required; hospitality qualification is an advantage.
Previous experience in a hotel front desk role is essential.
R7000 monthly.