Hotel Receptionist

A leading 4* establishment based in Mkhuze area is needing an experienced Hotel Receptionist.

As the face of the hotel, you will play a key role in creating warm, memorable guest experiences in a calm and welcoming environment.

• Guest Experience: Welcome guests warmly in person and over the phone, creating a positive first impression.
• Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billing and room allocation.
• Reservations Management: Process bookings across all channels (phone, email, online), upsell room types and packages where possible.
• Communication: Respond promptly to guest queries via phone and email, maintaining brand tone and professionalism.
• Cash & Billing Handling: Handle payments, post charges accurately, and follow correct cash-up procedures.
• Concierge Support: Assist with guest enquiries about local activities, spa bookings, safari tours, and transport arrangements.
• Daily Administration: Maintain filing, print guest registration cards, and prepare arrival reports.
• Stock & Stationery: Monitor front office supplies and place orders when required.
• Team Collaboration: Liaise closely with housekeeping, kitchen, spa, and reservations to ensure seamless guest experiences.
• Security & Night Duties: Secure front office and assist with emergency procedures.

• Warm, confident, and guest-focused
• Energetic and enthusiastic, with a genuine interest in people
• Excellent communication and telephone etiquette
• Strong attention to detail and organisational skills
• Able to multitask and remain calm under pressure
• Flexible and willing to work shifts, weekends, and holidays
• Professional appearance and demeanour
• Computer literate (experience with reservation systems like Semper or similar is advantageous)

• To be discussed
• This is a live out position
• Company Provident Fund Contribution (7% of Basic Salary)
• Company contributes 50% of medical aid premium through Momentum