Hotel Operations Manager

The Residence Inn Philadelphia/Glen Mills is hiring a Hotel Operations Manager. In this role, you will support the GM with the operation of the hotel, specifically supporting housekeeping.

• Coordinating activities across various departments to ensure a seamless guest experience. 
• Hiring, training, evaluating, and supervising personnel to maintain high standards of service. 
• Implementing and enforcing operational policies and procedures to ensure consistent quality. 
• Handling complaints, resolving issues promptly, and ensuring guest satisfaction. 
• Developing and enforcing policies and procedures to optimize efficiency and streamline operations. 
• Adhering to all relevant health, safety, and legal regulations. 
• Working with department heads to coordinate activities and achieve common goals. 
• Continuously seeking ways to enhance efficiency, reduce costs, and improve the guest experience. 

• Bachelor's degree in Hospitality Management or a related field preferred, but not required.
• Previous experience in hotel management or a similar role.
• Housekeeping supervisory experience.