Operations Manager Job Description

Reports to: Regional Director of Operations/Executive Vice President of Operations

Overall Objective:

Minibar Systems North America, an industry leader in the hospitality supply business, is seeking a dynamic individual to oversee our minibar operations at an upscale hotel in Manhattan, New York. This is a hands-on, multi-faceted role in which the Manager will perform a wide variety of tasks including, but not limited to, the refilling of minibars, ordering, and stocking of products, maintaining detailed financial information, and ensuring the smooth overall operation of the Minibar Department, Operations Supervisors are required to work a minimum of 40 hrs. per week and assume full responsibility for the fiduciary and operational success of the accounts in their charge. In addition to a competitive salary, we offer a generous benefits package including health, 401k, paid holidays, accrued vacation PTO. The ideal candidate will have a supervisory or management background in the hotel industry, experience in inventory management and accounting, at least mid-level technological proficiency, and superb presentation skills. 

Overall Objective:

Refilling, Supervision, and operation of the day-to-day In-Room Refreshment Center (Minibar department) operations at an upscale hotel in Manhattan, New York, as well as training and supervision of staff in following operational best practices, SOPs, and use of our computer system.   Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center, resulting in high utilization and revenues.  The candidate will also have P&L responsibilities for these operations and serve as a liaison between Minibar Systems and the hotel.  

Job Requirements:

The Manager must be authorized to work in the United States, speak English, be familiar with reading and understanding computer-generated reports, have mid-level math skills, and have a sense of order, alertness, and attentiveness. Must have excellent supervisory and communication skills.  Must be able and willing to work 5 days a week, including weekend days and Holidays.   Must be physically fit, capable of standing, walking, and bending for long periods, and be able to push/pull a fully stocked cart and lift 35-40 lbs. Must be able to use email and complete mid-level data entry on Excel spreadsheets. They should be able to complete repairs on Minibars.  ALL CANDIDATES MUST BE ABLE TO SATISFACTORILY PASS A BACKGROUND CHECK AND DRUG TEST TO BE ELIGIBLE FOR EMPLOYMENT.

Specific Responsibilities:

Daily Operations

• Ensure refills are scheduled and minibars stocked daily as required.
• Run and action daily reports from Minibar’s Point of Sale system.
• Allocate daily work responsibilities to staff.
• Monitor system and staff performance.
• Receive, store, and manage Minibar products.
• Labor expense control via efficient weekly scheduling.
• Bar maintenance and troubleshooting.
• Train staff to open and close the Minibar department on off and vacation days.
• Follow all specified health and safety guidelines at the workplace.

Financial Reporting

• Daily revenue reconciliation.
• Monitor and minimize allowances and occlusions.
• Maintain and update spreadsheets with sales, labor, accounting, and inventory numbers.
• Send timesheets to Minibar HR in a timely manner.
• Provide financial reporting to Minibar Systems and the hotel in the form of weekly and monthly reports.
• Update Minibar Management System database.

Liaison Work

• Facilitate communication between Hotel and Minibar management.
• Respond to specific questions from the hotel Front Desk, Accounting staff, and your Director in a timely manner.
• Participate in knowledge sharing via conference calls.