g

Hotel Group Sales Manager (The Metcalfe Hotel)

graycorp
Full-time
On-site
Ottawa, Ontario, Canada
Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting to the Director of Sales, the Group Sales Manager will be responsible for developing and managing accounts and overseeing groups and different market segment. Their role will involve maximizing guestroom and food and beverage revenues while providing effective guidance to clients.


RESPONSIBILITIES

  • Develop business relationships with new and existing account for the markets of groups (10 guest rooms and more) and events.
  • Perform site visits, negotiate and prepare sales proposals.
  • Maintain accounts, contacts, activities, and contracts up to standard in the hotel PMS.
  • Monitor and respond to RFP’s.
  • Establish strong business partnerships by ensuring high quality guest service (follow-up, documentation of actions performed, in-depth knowledge of its customer target).
  • Process incoming calls, analyze the needs of potential clients and offer the products and services that best meet their requirements.
  • Target, solicit and penetrate new and existing accounts in all segments.
  • Prospect for new business by conducting outside sales calls and telephone solicitation.
  • Conduct account and market research.
  • Develop and implement sales action plans to grow market share.
  • Participate in any relevant business development activity including trade shows, networking events, community events and more.
  • Work and collaborate closely with the different teams of the hotel (accounting, guest services, F&B, catering, revenue management).
  • Assist with budgeting, forecasting, reporting and various projects as assigned.
  • Perform any other tasks related to the position, according to the needs of the team or the company, while respecting the defined priorities and objectives.

 

QUALIFICATIONS

  • 3-5 years’ experience in hospitality sales.
  • College diploma in Hospitality (an asset).
  • Fluent in English (both orally and in writing), French an asset.
  • Excellent sales skills in negotiation, prospecting, presentation and communication skills, both verbal and written.
  • Knowledge of the Ottawa Market.
  • Good organizational, problem-solving and decision-making skills.
  • Strong aptitude for Microsoft Office Suite software and hotel IT systems (Opera, Sabre, Lanyon).
  • Strong interest in business development.

BENEFITS:

  • Group insurance plan with telemedecine
  • Group RRSP and DPSP (Deferred Profit Sharing Plan)
  • 50% employee discount at all of our establishments for the employee and up to 3 guests
  • Discounts with our business partners (transportation, wellness, leisure)
  • Company culture that values employees
  • Employee recognition events
  • Growing company with opportunities for career development and personal growth
 

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this.
 

As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

Other details

  • Pay Type Salary
  • Employment Indicator Permanent
Apply now
Share this job
Twitter Facebook Linkedin Email