About the Job
(Job Summary)
Experience refined luxury at JW Marriott Nashville, the city’s only JW Marriott and a standout destination in Music City. Located in the heart of downtown, our hotel offers breathtaking skyline views from every room and effortless access to the city’s top attractions, including Lower Broadway and the Gulch.
Elevated dining awaits on the 34th floor at Bourbon Steak by Michelin-starred Chef Michael Mina—recognized as one of the top 10 fine dining restaurants in the country. Guests enjoy panoramic views, an award-winning wine program, and deeply satisfying cuisine.
JW Marriott Nashville also features:
Downtown’s largest and newly renovated year-round rooftop pool deck
Mediterranean-inspired poolside bar and grill
A full-service spa and 24-hour fitness center with Peloton bikes
Artisan café and bakery
Multiple artfully designed cocktail lounges
At JW Marriott Nashville, hospitality is elevated to an immersive, tailored experience. Every guest interaction is crafted by passionate team members who bring authenticity and excellence to everything they do.
As the General Manager, you are the strategic leader responsible for all facets of hotel operations—from financial performance and guest satisfaction to team leadership and brand alignment. You will champion JW Marriott’s brand standards while driving performance, maximizing profitability, and fostering a culture of excellence and collaboration.
This is a high-impact, visible role for a results-oriented and forward-thinking leader who thrives in a luxury, service-driven environment.
What You Do:
(Duties/Responsibilities)
Strategic and Financial Leadership
Lead the development and execution of annual business plans, budgets, and forecasts
Continuously monitor and improve financial performance, occupancy, RevPAR, ADR, and F&B revenue
Identify opportunities for growth, efficiency, and innovation across departments
Ensure financial targets and ROI are achieved for both ownership and Marriott International
Operational Excellence
Oversee day-to-day hotel operations across all departments, ensuring a seamless guest experience
Conduct regular property walkthroughs to ensure adherence to brand and quality standards
Monitor operational KPIs, cost controls, cleanliness, and service delivery
Drive continuous improvement in service and guest satisfaction
Team and Culture Leadership
Lead, inspire, and develop a high-performing executive and management team
Foster a positive, inclusive, and high-accountability work culture
Provide mentorship, coaching, and performance feedback
Ensure alignment with Turnberry Hospitality and Marriott’s core values
Sales, Marketing, and Guest Engagement
Actively engage in the sales process, client relationship-building, and community involvement
Collaborate with sales and marketing teams to position the hotel competitively in the market
Represent the hotel at industry events, media engagements, and owner meetings
Champion a guest-first philosophy and drive improvement in guest satisfaction scores
Talent Management and Human Resources
Partner with Human Resources on recruiting, onboarding, training, and development
Oversee performance management processes, including goal setting, reviews, and succession planning
Resolve associate relations issues in compliance with company policies and values
Create a workplace that attracts, retains, and develops top talent
What You Bring to the Table:
(Requirements)
Four-year degree in Hospitality Management or a related business or management field
Proven experience as a General Manager, preferably within large-scale convention hotels and luxury properties
Prior experience with JW Marriott or other Marriott luxury brands highly preferred
Operational and Industry Knowledge
Communication and Interpersonal Skills
Excellent verbal and written communication skills, with the ability to interact effectively with guests, colleagues, and executive stakeholders
Clear, concise, and organized written communication skills for reports, correspondence, and internal documentation
Strong interpersonal skills, with the ability to manage sensitive situations, resolve conflicts, and maintain a positive team culture
Maintains professionalism, courtesy, and respect in all interactions
Leadership and Organizational Abilities
Proven leadership skills with the ability to inspire, motivate, and develop high-performing teams
Strong decision-making and judgment skills in fast-paced and dynamic environments
Ability to set priorities, delegate effectively, and manage multiple tasks under pressure and tight deadlines
Meticulous attention to detail and a commitment to operational excellence
Technical and Professional Skills
Proficient in hotel management systems, Microsoft Office Suite, and financial reporting tools
Strong analytical skills with the ability to compile, interpret, and act on data and metrics
Professional telephone etiquette and overall polished communication skills