HOTEL FRONT DESK SUPERVISOR - full time
JSK Hospitality
Full-time
On-site
South Bend, Indiana, United States
***This position is at Springhill Suites on SR 933, South Bend***
Join One of Northern Indiana's Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.
Position Summary:
The Front Desk Supervisor is responsible for ensuring the smooth and efficient operation of the hotel’s front office. This position provides leadership, guidance, and support to front desk associates while ensuring exceptional guest service, adherence to brand standards, and accurate daily reporting.
Key Responsibilities:
- Supervise daily front desk operations, ensuring a warm, professional, and efficient guest experience at all times.
- Train, coach, and motivate front desk associates to deliver outstanding guest service.
- Handle guest complaints, requests, and inquiries promptly and effectively, resolving issues to ensure guest satisfaction.
- Ensure all financial and accounting procedures are followed, including cash handling, shift audits, and posting of room charges.
- Maintain accurate guest records, reservations, and billing in the property management system (PMS).
- Monitor staff performance and appearance, ensuring compliance with hotel policies and brand standards.
- Ensure all brand and company training has been completed and kept up to date for all front desk associates.
- Assist with scheduling and administrative duties as assigned by management.
- Communicate effectively with all departments, including Housekeeping, Maintenance, and Sales, to ensure guest needs are met.
- Oversee and perform check-in, check-out, and room assignment procedures when needed.
- Conduct shift briefings and relay important operational updates to the team.
- Maintain knowledge of hotel rates, packages, and promotions.
- Support management in implementing and maintaining guest service initiatives and brand programs.
Qualifications:
- Previous hotel front desk or guest service experience required; supervisory experience preferred.
- Strong leadership, communication, and problem-solving skills.
- Proficient with property management systems (such as FOSSE, Opera, or OnQ) and Microsoft Office.
- Must be organized, dependable, and able to work flexible schedules, including weekends and holidays.
- High school diploma or equivalent required; hospitality or business degree preferred.
Physical Requirements:
- Ability to stand for extended periods of time.
- Ability to lift up to 25lbs occasionally.
- Must maintain a professional appearance and positive attitude.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.