Hotel Front Desk Associate

Overview of Position: The Front Desk Associate is responsible for delivering helpful and friendly service while assisting guests as they make reservations, arrive at The Outpost and Winwood Condos to begin their stays, while they are guests, and when they depart. The position requires a high degree of guest interaction both in person and over the phone.

Job Duties: The list below best represents many of the tasks you will be asked to perform at some time during your employment at Windham Mountain Club.

• Efficiently manage the operations of the front desk ensuring guests are assisted quickly and courteously.
• Answer and manage all incoming calls. 
• Warmly and professionally welcomes all guests.
• Direct guests to appropriate hotel amenities and assist with questions and special requests regarding food, laundry, concierge services, or housekeeping.  
• Treat guest requests with professionalism, tact, and in a friendly manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and common areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and amenities. 
• Maintains knowledge of Windham Mountain Club and upcoming community events.
• Performs other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency required.
• At least one year prior guest service experience required, with hotel experience preferred.
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills including the aptitude to remain calm and helpful while problem solving and handling multiple priorities at the same time.
• Excellent organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations. 
• Must have proficient computer skills and experience with Microsoft Office Suite and lodging or other point of sale systems.

Physical Requirements:

• Ability to lift and maneuver up to 15 pounds.
• Ability to sit, stand and walk for up to 8 hours.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to push, pull, bend, stoop, kneel, and reach regularly.
• Ability to perform fine motor skills congruent with operating computers and smart phones.

Work Schedule and Conditions: We are in the business of providing a premier guest experience. Traditionally our busy periods are during weekends and holidays which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during holiday periods.