Quality Inn & Suites in Aiken, SC is looking for one hotel front desk associate to join our team. Our ideal candidate is self-driven, punctual, and engaged.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
- Get paid direct deposit weekly.
Job Summary:
We are seeking a friendly, reliable, and customer-focused individual to join our team as a Hotel Front Desk Associate. As the first point of contact for our guests, the Front Desk Associate will provide excellent customer service and ensure that our guests have a pleasant and comfortable stay. The ideal candidate will have excellent communication and interpersonal skills, be able to multi-task, and be comfortable working in a fast-paced environment.
Responsibilities:
- Greet guests upon arrival and check them in using our hotel software system
- Handle guest inquiries and provide accurate information about the hotel's services, amenities, and local attractions
- Handle guest complaints or issues and resolve them in a timely and satisfactory manner
- Manage room reservations and assign rooms based on guests' preferences and availability
- Manage and balance cash and credit transactions at the front desk
- Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean, well-maintained, and ready for check-in
- Assist guests with luggage storage, transportation arrangements, and other special requests
- Answer incoming calls and redirect them to the appropriate department or staff member
- Maintain a clean and organized front desk area
- Follow hotel policies and procedures to ensure the safety and security of our guests and staff
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Strong problem-solving skills and ability to resolve guest issues in a timely and satisfactory manner
- Ability to work flexible schedules, including weekends and holidays
- Proficient in using computers and basic software applications
- Must be able to stand for extended periods of time
Physical Demands:
- Must be able to stand for extended periods of time
- Must be able to lift up to 50 pounds
- Must be able to work in a fast-paced environment
If you are passionate about providing excellent customer service and ensuring that our guests have a memorable stay, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.