Hotel Communications Operator/Front Desk Agent (PT) - Luxury Beach Resort

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please!We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success!

At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family.

If you are PASSIONATE about BEST in SERVICE, here is why you want to work for us….At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences.

Job Summary

As the Hotel PBX Operator and Front Desk Agent and, you will serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

PBX Operator essential responsibilities include:

• Answering phones attending to guest telephone inquiries with care and high regards.
• Delegating the call to the appropriate person or department relating to escalated matters that require resolution.
• Manage online and phone reservations.
• Provide information about our hotel, available rooms, rates and amenities.

Front Desk essential responsibilities include:

• Welcome guests upon arrival and perform all check-in and check-out tasks.
• Welcome guests upon their arrival and assign rooms.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary information (like contact details and exact dates of their stay).
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Post all charges without delay and update the folios.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Communicate with Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

• Must be passionate about guest services
• Must be able to work holidays/weekends
• Must be willing to work in a fun team environment

Education & Skills Requirements:

• 1+ yrs experience work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• High School graduate; some college preferred.
• Excellent communication proficiency required.
• Experience with hotel reservations software.
• Flexibility with work schedule required.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service and solutions oriented.
• Must have excellent interpersonal and sales-related skills.
• Excellent organizational skills.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.